Membership Protection Program
Membership Protection Program
1. Introduction
These Membership Rules govern enrollment and use of the Membership Protection Program offered by RAVEN on this website (the “Site”).
By purchasing or using the Membership, you agree to these Rules, our Terms of Service, Refund Policy, and Privacy Policy.
2. Membership Benefits
The Membership is an optional protection service designed to improve the customer shopping experience.
Benefits may include:
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Order protection assistance
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Priority customer support
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Shipping issue assistance
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Damage or loss support review
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Faster claim processing when applicable
Membership benefits apply only to eligible orders placed through the Site.
3. Eligibility
The Membership is available to customers aged 18 years or older who place orders through the Site.
We reserve the right to refuse or cancel Membership access if fraudulent activity or abuse is detected.
4. Optional Enrollment
Membership is completely optional.
Customers may choose whether or not to add Membership during checkout.
The Membership is not required to complete a purchase.
5. Billing and Renewal
If the Membership includes a recurring subscription, all pricing, billing intervals, and renewal terms will be clearly displayed during checkout before payment is completed.
Customers may cancel their Membership at any time before the next billing cycle by contacting:
Cancellation requests do not affect charges already processed for the active billing period unless otherwise required by law.
6. Claims and Support
If an order experiences shipping issues such as:
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loss in transit
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damaged delivery
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incorrect items
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non-delivery confirmation
customers may contact our support team for review and assistance.
Additional documentation such as photos, shipping confirmation, or order details may be requested.
Approval of support requests is determined after review by our support team.
7. Limitations
Membership does not guarantee refunds, replacements, compensation, or specific delivery outcomes in every situation.
Support decisions are made based on the information provided and eligibility requirements.
8. Prohibited Use
Membership may not be used for fraudulent claims, abuse, chargeback manipulation, or false reporting.
Violation of these rules may result in Membership cancellation without notice.
9. Limitation of Liability
To the maximum extent permitted by law, RAVEN shall not be liable for indirect, incidental, or consequential damages related to use of the Membership service.
10. Changes to These Rules
We reserve the right to update or modify these Membership Rules at any time.
Updated versions become effective immediately after publication on the Site.
11. Contact Information
For Membership support or questions, contact:
RAVEN
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Contact Email: Contact@shoptraven.com