REFUND POLICY
Refund Policy
At RAVEN, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be unused and unworn
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Include original tags and packaging
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Include proof of purchase or receipt
To request a return, please contact us at:
Returns sent without prior authorization will not be accepted.
Return Process
If your return request is approved, we will provide instructions on how and where to send your package.
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a tracked shipping service when returning items.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, contact us as soon as possible at:
We will review the issue and work to provide an appropriate solution.
Photos or additional documentation may be requested.
Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods
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Personalized or custom-made products
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Beauty or personal care items
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Hazardous materials
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Flammable liquids or gases
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Gift cards
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Final sale or clearance items
If you have questions regarding your item eligibility, please contact our support team.
Exchanges
The fastest way to exchange an item is to return the original item (if eligible) and place a new order separately.
European Union 14-Day Cooling-Off Period
For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days for any reason and without justification.
Returned items must still meet the return eligibility requirements listed above.
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within approximately 10 business days.
Please note that banks and credit card providers may require additional processing time.
If more than 15 business days have passed since your refund approval, please contact us at:
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Contact Email: Contact@shoptraven.com